Typically, business monitoring rules are application specific, which means they require the definition and maintenance of different and potentially conflicting rules for the same exception. For example, you may monitor opportunities that are lost above $100,000. If you have multiple CRM or ERP systems, you will need to monitor each of them and set up application-specific rules, as their data models are different. At Infor, you define one single business rule using the elements from the standard XML document. So the rule is defined once, and the source of the document is irrelevant. Since it’s a push behavior, the monitors do not need to query back to your transactional database every minute. This would again remove a number of touch points back to your business system
Real-Time Event Streams
Task-based work queues
Multi-device